Store Policy

1. Commitment to Customers

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At Made For You Market, we are dedicated to providing high‑quality branded goods and ensuring every customer enjoys a smooth, reliable shopping experience. Our goal is to build trust through transparency, efficiency, and respect.

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2. Communication Standards

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• We respond to customer inquiries within 24–48 hours during business days.

• All communication will be clear, respectful, and solution‑focused.

• Customers will be kept informed about order status, delivery timelines, and any unexpected delays.

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3. Product Quality & Responsibility

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• Products are inspected before dispatch to ensure they meet our quality standards.

• If a product arrives damaged or incorrect, we will arrange a replacement or refund according to our returns policy.

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4. Returns & Refunds

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• Returns are accepted only if goods are defective, damaged, or incorrectly supplied.

• Refunds or replacements will be processed promptly once the returned item is received and verified.

• Returns for “change of mind” or non‑defective goods are not accepted.

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5. Customer Support Channels

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• Email Support: Direct responses to queries and order issues.

• Phone Support: Available during business hours for urgent matters.

• Social Media Messaging: Quick assistance for general questions.

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6. Privacy & Data Protection

• Customer information is handled securely and used only for order processing and communication.

• We comply with all applicable data protection regulations.

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7. Continuous Improvement

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• Feedback is encouraged and valued.

• We regularly review our customer care practices to improve service quality.